Privacy policy

Last updated: October 14, 2026

Home Eleanor Toronto operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Home Eleanor Toronto, which enables us to provide the Services to you.


 

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.


 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.


 

Personal Information We Collect or Process


When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.


 

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:


 

  • Contact details: including your name, billing address, shipping address, phone number, and email address.

  • Financial information: including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.


     

  • Account information: including your username, password, security questions, preferences, and settings.


     

  • Transaction information: including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.


     

  • Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information: including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.


     

Personal Information Sources


We may collect personal information from the following sources:


 

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;


     

  • Automatically through the Services: including from your device when you use our products or services or visitour websites, and through the use of cookies and similar technologies;


     

  • From our service providers: including when we engage them to enable certain technology and when they collector process your personal information on our behalf;


     

  • From our partners or other third parties.


     

How We Use Your Personal Information


Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:


 

  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, or exchanges, to maintain your account, to arrange for shipping, to enable you to post reviews, and to create a customized shopping experience for you.


     

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing and promotional communications by email, text message, or mail, and to show you online advertisements for products or services based on your activity on the Services.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to secure our services.


     

  • Communicating with You: We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable Canadian laws and regulations, respond to valid legal processes, or enforce our policies.

How We Disclose Personal Information


In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:


 

  • Service Providers: With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • Business and Marketing Partners: To provide marketing services and show targeted advertisements. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • With Your Consent: When you direct, request, or otherwise consent to our disclosure of certain information to third parties (e.g., to ship products or through social media integrations).

  • Corporate Group: With our affiliates or within our corporate group.

  • Legal and Business Transfers: In connection with a business transaction (e.g., a merger or acquisition), to comply with legal obligations, or to protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than Canada. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such third-party sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your province or territory. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.


 

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you reside in Canada, you may have rights regarding your personal information, including:

  • Right to Access / Know: The right to request access to the personal information we hold about you.

  • Right to Correct / Rectify: The right to request that we correct inaccurate or incomplete personal information.

  • Right to Delete / Withdraw Consent: The right to request the deletion of your personal information or to withdraw consent to processing, subject to certain legal exceptions.

  • Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe link provided in our emails. Non-promotional emails regarding your account or orders will still be sent.

To exercise any of these rights, please contact us using the contact details provided below.

International Transfers

Your personal information may be transferred, stored, and processed outside of your province or outside of Canada (including in the United States), where data protection laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.


 

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

  • Email: support@homeeleanortoronto.ca

  • Mailing Address:

    Home Eleanor Toronto

    6750 Mississauga Rd, Suite 200

    Mississauga, ON L5N 2L3

    Canada