Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates and Delivery Estimates

We are pleased to offer Free Shipping on all orders across Canada.

• Destination: Canada

• Estimated Delivery Time: 3–7 business days

Note: Delivery delays can occasionally occur due to circumstances beyond our control, such as carrier delays, severe weather conditions, or high-volume seasonal periods.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking information will become active within 24–48 hours.

Customs, Duties, and Taxes

Home Eleanor Toronto is not responsible for any customs, duties, or taxes applied to your order (including GST/PST/HST where applicable). All fees imposed during or after shipping are the responsibility of the customer.

Damages and Lost Packages

Home Eleanor Toronto is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim.

Please save all packaging materials and damaged goods before filing a claim so we can assist you effectively.

Contact Us

If you have any questions regarding your shipment or need assistance with tracking, please don't hesitate to contact us at:

• Email: support@homeeleanortoronto.ca